Privacy Policy

Last updated: February 7, 2026

1. Introduction

Tensor Wave Inc. (“we,” “us,” or “our”) operates Lyra (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and profile details
  • Third-Party Authentication: If you sign in using a third-party provider (such as Google), we receive your name, email address, and profile picture from that provider
  • Payment Information: Billing address, payment card details (processed by our payment provider, Stripe)
  • User Content: Video titles, scripts, prompts, settings, and any content you create or input
  • Communications: Emails, support requests, and feedback you send us

2.2 Information Collected Automatically

  • Usage Data: Features used, actions taken, time spent, and interaction patterns
  • Device Information: Browser type, operating system, device identifiers, and IP address
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience
  • Log Data: Server logs including access times, pages viewed, and error reports

2.3 Generated Content

We collect and store all content generated through the Service, including AI-generated videos, scripts, audio files, and associated metadata.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Providing the Service

  • Creating and managing your account
  • Processing your content generation requests
  • Handling payments and subscriptions
  • Providing customer support

3.2 Improving the Service

  • Analyzing usage patterns to enhance features
  • Identifying and fixing bugs and issues
  • Developing new features and capabilities

3.3 AI Training and Development

We use your User Content and Generated Content to train, improve, and develop our AI models and technologies. This includes:

  • Training machine learning models to improve content generation quality
  • Developing new AI capabilities and features
  • Conducting research to advance our technology
  • Creating benchmark datasets for model evaluation

3.4 Marketing and Promotion

We may use your content for promotional purposes, including:

  • Showcasing example generated content on our website and marketing materials
  • Creating case studies and demonstrations
  • Social media promotion and advertising
  • Press releases and public communications

3.5 Communications

  • Sending service-related notifications and updates
  • Marketing communications (with opt-out options)
  • Responding to your inquiries and support requests

3.6 Legal and Safety

  • Complying with legal obligations
  • Enforcing our Terms of Service
  • Protecting against fraud and abuse
  • Ensuring the safety and security of the Service

4. Information Sharing

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who assist in operating the Service, including:

  • Cloud infrastructure providers (e.g., Vercel, Supabase)
  • Payment processors (e.g., Stripe)
  • Authentication providers (e.g., Google)
  • Analytics services

4.2 Third-Party AI Providers

Your User Content and prompts may be sent to third-party AI service providers for processing as part of delivering the Service. These providers include, but are not limited to, companies that provide large language models, voice synthesis, and video generation capabilities. These providers process your data according to their own privacy policies and data handling practices. We select providers that maintain appropriate security and data protection standards, but we encourage you to review their privacy policies as well.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose information when required by law or to protect our rights, safety, or property.

4.5 With Your Consent

We may share information with your explicit consent for purposes not covered by this Privacy Policy.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:

  • Account Data: Retained while your account is active and for a reasonable period after deletion
  • User Content and Generated Content: May be retained indefinitely for AI training and improvement purposes, even after account deletion
  • Usage Data: Retained for analytics and improvement purposes
  • Payment Records: Retained as required by tax and legal obligations

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can request a copy of the personal information we hold about you.

6.2 Correction

You can update or correct inaccurate information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your account and associated personal data. Note that we may retain certain information as described in Section 5, particularly for AI training purposes.

6.4 Marketing Opt-Out

You can unsubscribe from marketing emails using the link in each email or through your account settings.

6.5 Cookie Controls

Most browsers allow you to control cookies through their settings. Note that disabling cookies may affect Service functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee security training

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7.2 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected users without undue delay and within 72 hours of becoming aware of the breach, where feasible. Notification will be provided via email and/or through the Service, and will include the nature of the breach, the data affected, and steps we are taking to address it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We may also notify you via email for significant changes.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tensor Wave Inc.
Email: support@tensorwave.co

Data Protection Officer

For EU/EEA residents, you may contact our Data Protection Officer at: support@tensorwave.co

13. Additional Disclosures for Specific Regions

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.

European Economic Area (GDPR)

If you are in the EEA, our legal basis for processing personal information includes: performance of contract, legitimate interests (including AI improvement), consent, and legal obligations. You have rights including access, rectification, erasure, restriction, data portability, and objection.